Return
1. Custom production
Our products are manufactured on-demand and specifically for you.
Therefore, we cannot offer returns or exchanges if you do not like the product or if you choose the wrong size or color.
Tip: Check the size chart and product description carefully before ordering.
2. Damaged, faulty or incorrectly delivered items
If your item arrives damaged, faulty, or incorrectly manufactured:
- Contact us within 30 days of receipt.
- Send us photos of the problem via email.
- We will review the case and offer you a free replacement or a full refund.
In most cases, return shipping is not necessary.
3. Lost or undelivered orders
If your order does not arrive or is significantly delayed, please contact us within 30 days of the expected delivery date.
We will then organize a replacement delivery free of charge
4. Contact for returns
Email: info@gorlexathletics.com
Please include your order number and photos of the item with every inquiry.
A notice:
Since we produce individually for you, returns cannot be re-sold.
This process saves resources, reduces overproduction and is better for the environment.